17th Nov. 2021 by Dennis Mwangi
How to check your CRB status in Kenya.
The law in Kenya entitles borrowers to get a free CRB report once a year. If you want to go for an additional report within that same year, you have to pay for it. Let us explore CRB status and how to check your status in Kenya.
CRB stands for Credit Reference Bureau. It is an organization licensed by the central bank of Kenya to collect and analyze data on loans from lenders and financial institutions. They check and monitors the attitude of borrowers to enable lenders to reduce the potential of loan default. They also use it to tackle and follow-up non-performing loans issues. They also control and maintain stability, effectiveness and access to financial services.
It is the state of your loan repayment and history as it concerns taming non-performing loans. The status displays if you have defaulted or paid off all outstanding loans. The status also displays your eligibility to go for another loan. In addition, if you do not pay off the previous loan, you will get blacklisted and not liable to go for another loan from some big lenders.
There are three CRBs licenced by the central bank of Kenya to control, collect, manage and share financial information. They are:
To use this CRB agency to check your status, go to their website. You can also download their Crystobol app or dial *433#. To check your score, follow the process below:
For credit score
Pay Kshs. 150 to get your score per year. They will award marks between 200- 900. If your mark falls below 400, it means “Low rating” showing that you defaulted. Rating near 800-900 means you have a high score and don’t have a loan default.
For credit report
You will pay Kshs. 250 to get full detailed information on how financial firms have listed you.
For credit clearance
After clearing your outstanding loans and you are no longer owing, they will issue you a clearance certificate at Kshs 2200 if you need it.
TransUnion CRB Kenya
To check your score, follow the procedure:
For credit report
Pay Kshs. 650 in order to view or see your credit report and institutions that have listed you
For your clearance certificate, you will pay Kshs. 2,200 and make sure you have paid off all your outstanding loans
Note: you can access TransUnion Nipashe app on Google Playstore
Credit info CRB Kenya
To register under this CRB in order to get your credit score and other necessary information. Visit their site, after registration, you will receive your credit report in your email address. Everything they do is sent to their customers’ email address.
It is a document that shows that a customer has no non-performing account. It is a certificate given to an individual or citizens of Kenya after checking their credit score and report. Firms use it to know the individual they are employing and his/her credit status.
It takes 90 days. Banks give individuals 90 days and mobile lenders give 30 days. After the duration, the person gets a notification. They list them if they don’t make any repayment
There are lots of reasons why people check their CRB status. The reasons are:
CRB negative status means being listed on CRB badly or negatively for loan default or forgery.
At times they give wrong credit reports. When you detect the error, you can dispute the information by:
In this case, they allow the borrower to append the summary of that dispute on their credit report.
Note: You can visit Tatua centre. It is an alternative dispute resolution centre. They deal with CRB related issues and disputes. You can access them via their website.
The quick answer is “Yes”, you can. The thing about ‘negative credit’ is that not all financial institutions see it in the same way. Different financial institutions have different metrics when considering someone’s credit status.
Their phone numbers are: (+254) 20 26 89 88 1 or 0709 834 000 or 0709 228 000 or 0730884000
Email them: email@example.com
Work Address: Barclays Plaza, 9th Floor, Loita Street, Nairobi
CreditInfo details and contacts
Their phone numbers are: +254 735 880880 or +254 718 842833 or 0709593000
Email them: firstname.lastname@example.org
Their address in case you wish to visit them: Park Suites, Parklands Road, Nairobi
TransUnion CRB Contacts and details
Name: Credit Reference Bureau Africa Limited (TransUnion)
Phone numbers: +254730 651 000 or +2540203751344
You can email them @ email@example.com
Physical Address: 2nd Floor Delta Annex, Ring road, Westlands, Nairobi